What should I do when the payment did not go through?

f the amount has been deducted from your account but your transaction has failed, the bank will automatically reverse the amount to your account. It may take 3 to 10 working days for this amount to reflect in your account, depending on your bank.
In case it has been more than 10 days and your amount is still not reflected in your account, we advise you to get in touch with your bank.